Brexit update from Sim Imaging

With the new Brexit regulations now in place, keep an eye on our dedicated page for any updates as and when they become available.

What Brexit means for Sim Imaging

As of the 1st of January 2021, the United Kingdom has left the European Union. As a result, there are some important changes that have taken place for our non UK based customers for orders moving forward. We have been working hard to ensure all of our Irish and European customers continue to receive the same great service we are proud to offer. We’ve put together some information following Brexit so you can keep up to date when placing new orders.

New shipping regulations

Our couriers are all operating with electronic customs processing which our staff and systems have been updated to comply with. This will include information on your order so customs department can categorise items correctly. This should ensure a smooth transition as the initial changes period settles down and keep delays to a minimum.

Will I pay VAT if my order is being shipped outside of the UK?

Any orders via SIM Imaging that are being shipped outside of the UK will no longer be charged VAT at the checkout whether you are VAT registered or not. When the item arrives in its destination the VAT will be charged to the recipient by the local customs department based on the VAT rules of the destination country. This means that VAT will not be added at the time of purchase from SIM, but will instead be paid upon arrival in the destination country, so the final amount paid for the product will remain the same. Each customs department will have a processing admin charge which is usually a small fee and is again decided by your local customs department. VAT registered companies can then reclaim this VAT in the same way as you would usually claim VAT for any purchases made in their country.

Our albums and books are classified as zero tariff goods within the UK so we will use a commodity code to ensure that VAT is not charged for these products but processing fees may still apply.

If your item is being ordered from the UK or abroad but delivered to a UK address, VAT will be charged on the order as normal at the checkout where VAT applies. As shipping is a UK service even when leaving the UK, this remains a VAT chargeable service, so VAT will still be added to shipping at the checkout for all orders.

Do I need to provide any extra information for orders being shipped outside of the UK?

Yes, for Sim Imaging orders we would recommend including your EORI or VAT number in the special instructions on each order if you have one as this will speed up the shipping process. It is not essential so do not worry if you do not have one.

Can items still be sent directly to my client if being shipped outside of the UK?

Commercial invoices are now a legal requirement for all products & parcels leaving the UK. This will be electronically formatted with the couriers as well as printed and attached to the parcel. Included in a commercial invoice are details of the product, materials and the costs. Given this, if you wish to conceal your pricing, we would recommend that you ship the parcel to your own address and forward onto your customer instead. This will avoid any unwanted information being included when shipping directly from SIM to your customer. Please be advised any orders being delivered within the UK will remain fully white label and will not include any invoice or details of the costs.

How do I pay my custom fee?

If you are sending a parcel outside of the UK this may mean that you are liable for custom fees including the final VAT on your product. VAT custom charges are the responsibility of the recipient or purchaser, SIM will not be liable for any customs fees. If a custom fee is requested from border control you will be sent an email with a link to pay. It is essential that you double check all contact information on each order to ensure it’s correct and you are reachable via these channels. If your local customs department is unable to contact you, the parcel will be returned to SIM and the delivery fee will need to be paid again in order to re-ship the order. Orders will be sent from DPD or Parcelforce (GLS) depending on the product and destination country, so please keep an eye out for any emails or notifications from these couriers and remember to check your spam folders.


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