COVID-19 Coronavirus update from Sim Imaging

Official production updates from Sim Imaging in light of the Coronavirus to keep our customers informed during this unusual time

1st March 2021


An update from the Team at SIM

We are pleased to confirm we are open for business as usual. Since reopening back in June 2020, there have been some changes in the way we have been operating within our building to ensure staff remain safe while at work. While we are only a small team, we have been closely following the social distancing guidance to ensure that we can keep offering customers the same speedy service we’re famous for.

Our reception point is currently closed for any showroom visits or order collections. While we are processing orders normally, this will mean that any orders placed online will need to be dispatched via DPD as we are not admitting any visitors. This is to keep both our customers and staff protected as best as we can to ensure we continue to operate safely, so for the time being, only the delivery options will be available at the checkout. The reception is likely to be closed until further notice but we will let customers know once we can resume this service.

You can order USB’s, cards and frames online directly in your browser and our free SimWare software is available for PRO users to download to design albums and books. Normal turnaround times are still being upheld which would be 5 working days for USB’s, 7 working days for frames and wall art and 10 working days for books and albums.

Rest assured that our excellent service has not stopped or faltered over the past few months. Our TrustPilot remains packed with heartfelt comments from our wonderful customers with more being added every day. While these are uncertain times across the photography industry, rest assured that we are here to help as much as possible and we remain on hand to answer any questions you may have.

If you have any concerns in the meantime please do get in touch with the customer support team via email, online chat as we would be more than happy to discuss these with you. We want to reassure you that we are here to help as best we can during these difficult times and we are committed to supporting our photography community.

As always, please stay alert, stay safe and stay SIM.

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