COVID-19 Coronavirus update from SIM Imaging

Official production updates from Sim Imaging in light of the Coronavirus to keep our customers informed during this unusual time

20th May 2021

SIM IMAGING IS OPEN

An update from the Team at SIM

We are pleased to confirm we are open for business as usual. Since reopening back in June 2020, there have been some changes in the way we have been operating within our building to ensure staff remain safe while at work. While we are only a small team, we have been closely following the social distancing guidance to ensure that we can keep offering customers the same speedy service we’re famous for.

Our reception is now open with reduced hours for collections and showroom visits. We will only be open for customer visits between 10am and 4pm Monday to Friday, so please collect your orders within this timeframe as reception will otherwise be locked. We are still available on the phone until 5.30pm Monday to Friday to assist customers and answer any queries.

You can order USB’s, cards and frames online directly in your browser and our free SimWare software is available for PRO users to download to design albums and books. Normal turnaround times are still being upheld which would be 5 working days for USB’s, 7 working days for frames and wall art and 10 working days for books and albums.

Rest assured that our excellent service has not stopped or faltered over the past few months. Our TrustPilot remains packed with heartfelt comments from our wonderful customers with more being added every day. While these are uncertain times across the photography industry, rest assured that we are here to help as much as possible and we remain on hand to answer any questions you may have.

If you have any concerns in the meantime please do get in touch with the customer support team via phone on 01707 273747, via email email or via our online chat as we would be more than happy to discuss these with you. We want to reassure you that we are here to help as best we can during these difficult times and we are committed to supporting our photography community.

As always, please stay alert, stay safe and stay SIM.



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