Shipping & Delivery Information

Here at Sim Imaging we offer a comprehensive courier option for deliveries throughout the UK, Ireland, Europe & even worldwide. If you are unable to see a suitable option for your delivery here or if you are unsure on whether delivery is possible to your location please feel free to get in contact with us directly. We send all of our products on a next working day service to the UK Mainland from as little as £5.95+VAT depending on the product selected.

Service

We only dispatch all of our orders via a tracked, dedicated courier service. This enables customers to track their parcel online and submit additional instructions to the courier and drivers directly. Safe delivery of all your personalised products is our number one priority, which is why we only offer a signature service and can assist you directly with tracking your parcel via email or over the phone.

Once your order has been dispatched you will receive a delivery time slot that you can expect your parcel to arrive in. Deliveries are completed Monday to Friday typically between 9am and 6pm. We ship to many different countries so prices & delivery times will vary. When you enter your delivery country and address at the checkout your courier costs will be calculated then. Should your option not be on the list, please contact us to discuss your specific requirements.

Prices UK

USBBooks & AlbumsFrames 12x10 or smallerFrames 12x12 or biggerFrames 24x36 or aboveWallArt 40" or over
UK£5.95£10.50£5.95£10.50£15.00£25.00
Islands & Highlands£15.00£15.00£15.00£15.00£15.00Call Us
Northern Ireland£10.50£10.50£10.50£15.00£15.00Call Us
Southern Ireland£10.50£10.50£10.50£15.00£15.00Call Us

Prices are Excluding VAT

Prices EU

USBBooks & AlbumsFrames 12x10 or smallerFrames 12x12 or biggerFrames 24x36 or aboveWallArt 40" or over
EU Zone 1£6.40£10.50£6.40£10.50£24.00Not Available
EU Zone 2£8.00£12.40£8.00£12.40£30Not Available
EU Zone 3£12.00£16.00£12.00£16.00£30Not Available

Prices are Excluding VAT

Shipping price is calculated by weight depending on the contents of your cart. Prices above are a guideline and can vary at the checkout.

Zone 1 - Belgium, Denmark, France, Netherlands

Zone 2 - Austria, Czech Republic, Germany, Estonia, Spain, Finland, Hungary, Italy, Lithuania, Luxemburg, Latvia, Monaco, Poland, Portugal, Romania, Slovakia

Zone 3 - Bulgaria, Switzerland, Croatia, Slovenia

Some large scale items are not available for delivery worldwide. We are able to offer some custom shipments with specialist courier services for larger items, so if you require a bespoke quote thats not included on this list please get in touch.

Turnaround & Delivery Times

Our products have production turnarounds from 5 to 10 working days depending on their size and spec. Our dedicated product pages will give you more information on their individual turnaround times. Once finished in production, your order will be dispatched with our reliable couriers, and you will be able to track your parcel throughout its journey until delivery.

For UK mainland deliveries, you will receive two emails:

  1. When the parcel leaves us.
  2. Confirming a dedicated delivery time slot in which your parcel will arrive.

The courier service usually issues an hour window for arrival, and requires a signature, please ensure someone is there to sign for the parcel. The courier will also contact you directly via email or text should you wish to add additional delivery instructions, leave with a neighbour or collect from a local pick up store.

Transit Times:
Next Working Day: United Kingdom, Scotland mainland
1 to 2 working days: Ireland, Scottish highlands, Channel Islands.

Saturday Delivery:
We do not currently offer a Saturday service, all parcels are delivered from Monday to Friday.

Europe & the rest of the world
We offer an international service to Europe and beyond, typically being delivered in 3-5 working days. Delivery times and prices to other locations vary depending on the product ordered. All delivery costs are calculated at the checkout.

White label service

Sim offers a free white label service as standard on every parcel delivered to UK mainland addresses. All invoices are sent via email at the time of ordering, and are not printed or included in the packaging. To activate white label shipping, simply include your own billing address and email at the checkout and change the delivery address to your customers instead. Your order will arrive professionally wrapped and packed with no SIM branding on the box. Always include your own email to receive any correspondance about your order. Any promotional material from SIM is only included if the billing and shipping address are both registered to the photographer.

Brexit Update

As of the 1st of January 2021, the United Kingdom has left the European Union. As a result, there are some important changes that have taken place for our non UK based customers for orders moving forward. If you are sending a parcel outside of the UK this may mean that you are liable for custom fees including the final VAT on your product. VAT custom charges are the responsibility of the recipient or purchaser, SIM will not be liable for any customs fees. If a custom fee is requested from border control you will be sent an email with a link to pay. It is essential that you double check all contact information on each order to ensure it’s correct and you are reachable via these channels.

VAT on orders being shipped outside of the UK

Any orders via SIM Imaging that are being shipped outside of the UK will no longer be charged VAT at the checkout whether you are VAT registered or not. When the item arrives in its destination the VAT will be charged to the recipient by the local customs department based on the VAT rules of the destination country. This means that VAT will not be added at the time of purchase from SIM, but will instead be paid upon arrival in the destination country, so the final amount paid for the product will remain the same. Each customs department will have a processing admin charge which is usually a small fee and is again decided by your local customs department. VAT registered companies can then reclaim this VAT in the same way as you would usually claim VAT for any purchases made in their country.

Our albums and books are classified as zero tariff goods within the UK so we will use a commodity code to ensure that VAT is not charged for these products but processing fees may still apply.

If your item is being ordered from the UK or abroad but delivered to a UK address, VAT will be charged on the order as normal at the checkout where VAT applies. As shipping is a UK service even when leaving the UK, this remains a VAT chargeable service, so VAT will still be added to shipping at the checkout for all orders.

We would recommend including your EORI or VAT number in the special instructions on each order if you have one as this will speed up the shipping process. It is not essential so do not worry if you do not have one.

Commercial Invoicing

Commercial invoices are now a legal requirement for all products & parcels leaving the UK. This will be electronically formatted with the couriers as well as printed and attached to the parcel. Included in a commercial invoice are details of the product, materials and the costs. Given this, if you wish to conceal your pricing, we would recommend that you ship the parcel to your own address and forward onto your customer instead. This will avoid any unwanted information being included when shipping directly from SIM to your customer. Please be advised any orders being delivered within the UK will remain fully white label and will not include any invoice or details of the costs.

Combined shipping

You can order up to 3 items in your cart on Sim Imaging. For our online products, this can be a combination of frames, USB or stationery products. For our desktop SimWare software, you can add 3 separate designs of books, albums or smaller products before proceeding to the checkout. Shipping charges for combined baskets will vary, as the final cost is calculated by the size and weight of products in your cart. The above pricing is used as a guide so the final costs may vary at the checkout depending on size, weight and destination.

Shipping FAQ's

Is it possible to order more than one item at a time?
It is possible to order multiple items for delivery when at the checkout. Add up to 3 items to your basket before completing your payment at the checkout.

Is it possible to Combine Deliveries?
It is not possible to request to combine deliveries by phone, email or via the special instructions box. Your order will only be dispatched once all components are complete so they can be packaged together, please bear this in when combining 5 day and 10 day products. You cannot combine orders already in production, and once your order has been submitted to production for print, it is not possible to cancel the order.

Can I combine a Sim Imaging order with another Sim brand order?
It is not possible to combine the delivery of products from Sim Imaging with orders from Sim Lab, these must be ordered separately.

Is my delivery guaranteed to arrive the next day?
While our couriers offer a fantastic service and next working day delivery to the mainland UK, unfortunately this is not guaranteed. Whilst they endeavour to do our best, there can be delays due to reasonable circumstances out of their control. Should you struggle to track your parcel, please get in touch with us directly as we work closely with our local courier representatives to assist with locating your delivery.

My parcel has arrived damaged, who should I contact?
If your parcel is damaged whilst in transit please let us know directly within 24 hours of receipt with photographs of the damage in question. You can send these to our dispatch team for investigation via email to [email protected] and we can then contact you directly with a resolution.

Shipping disclaimer
Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. Sim Imaging cannot be held liable for any consequential losses incurred where deliveries are delayed.

Can I Ship direct to my client?
Yes. When placing your order please specify your client’s delivery address in the delivery address fields. All parcels to UK mainland are dispatched as white label as standard, so please ensure you enter your clients address in the designated delivery address section, not the order comments or special instructions. Always ensure you enter your own email address in all sections as all invoices are sent via email once the order is placed.

Can you ship internationally to Europe & rest of the world?
We can ship to many different countries with some exceptions, and prices and delivery times will vary. Enter your delivery country and address at the checkout and your courier costs will be calculated based on weight. Should your option not be on the list, please contact us to discuss your specific requirements.

Are custom or import charges included in the price of International orders?
No. The price of shipping only covers the cost of the courier transportation costs, any import tax or customs duties are to be paid by the recipient.

How do I pay my custom fee?
If you are sending a parcel outside of the UK this may mean that you are liable for custom fees including the final VAT on your product. VAT custom charges are the responsibility of the recipient or purchaser, SIM will not be liable for any customs fees. If a custom fee is requested from border control you will be sent an email with a link to pay. It is essential that you double check all contact information on each order to ensure it’s correct and you are reachable via these channels. If your local customs department is unable to contact you, the parcel will be returned to SIM and the delivery fee will need to be paid again in order to re-ship the order. Orders will be sent from DPD or Parcelforce (GLS) depending on the product and destination country, so please keep an eye out for any emails or notifications from these couriers and remember to check your spam folders.


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The Guild of Photographers
Fundy Designer
Smart Albums
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